What is the process for handling product recalls?

What is the process for handling product recalls at Zen Supermarkten?

Product recalls at Zen Supermarkten are managed to prioritize customer safety and compliance with industry regulations. When a recall is announced, our stores must take prompt and clear action. This guide explains the process for removing affected products and communicating with both staff and customers efficiently and effectively.

Identifying a Product Recall

• Product recalls are communicated through HQ alerts or official supplier notifications.
• Details will include product name, barcode, affected batches, and specific instructions.
• Store managers and department leads receive recall information directly.

Immediate Actions for Store Teams

1. Remove all recalled items from shelves and storage areas right away.
2. Display recall notices in appropriate store locations for customer awareness.
3. Ensure team members are briefed to answer customer questions about the recall.

Communicating with Zen Supermarkten HQ

• Report the removal and quantity of affected products to Zen HQ using the designated system.
• Follow up on any additional actions requested (e.g., product returns, disposal instructions).

Customer Queries and Returns

• Guide customers on how to return recalled products for a refund or replacement.
• Use the recall FAQs and communication templates provided by HQ.

Conclusion

Prompt, coordinated action during a product recall is key to maintaining trust and safety in Zen Supermarkten. Always follow recall instructions carefully and communicate openly with both HQ and customers. For immediate guidance, consult your store’s recall checklist or contact HQ for support.