What should I do if my store receives a shipment with defects or missing items?

What should I do if my store receives a shipment with defects or missing items?

Receiving a shipment with defects or missing items at Zen Supermarkten can disrupt store operations and customer satisfaction. Ensuring accurate and prompt resolution is essential for maintaining our quality standards and smooth workflow. Please follow the steps below to address shipment discrepancies efficiently and ensure both HQ and your team remain informed.

Immediate Actions Upon Receipt

1. Inspect the shipment immediately upon arrival to ensure any issues are identified at the earliest opportunity.
2. Document all defects, shortfalls, or missing products. Take clear photographs if possible, and keep packaging materials for evidence.

Reporting to Zen Supermarkten HQ

1. Access the internal ticketing system within Zen Supermarkten's help platform.
2. Include essential details: delivery note number, list of affected products, quantities, a description of the problem, and upload supporting photographs.

Handling Defective Products in Store

• Set aside defective or incorrect items in a clearly marked area, away from sales stock.
• Do not dispose of affected products until receiving further instructions from HQ regarding return or destruction procedures.

Placing an Emergency Order (if needed)

• If missing items are essential for daily operations, initiate an emergency order using the Zen Supermarkten ordering platform.
• Reference your original delivery note and provide context for the urgent order.

Summary and Next Steps

Thorough inspection, clear documentation, and immediate reporting ensure Zen Supermarkten can quickly resolve shipment defects and shortages. Always cooperate with HQ instructions regarding defective items and act swiftly if additional stock is required. Keeping these steps in mind will help minimize disruptions and ensure smooth store operations.