How do I report a late or missed delivery?

How do I report a late or missed delivery?

If your Zen Supermarkten location is experiencing a late or missed delivery, it is essential to act promptly to avoid any further disruption to store operations. Below you'll find clear steps for reporting this issue. Ensuring accurate and timely reporting helps us maintain reliable service and support to all stores.

Gather Necessary Delivery Details

• Delivery order number or reference code
• Date and time the delivery was scheduled
• Supplier or courier name, if applicable
• Details of what’s missing or delayed

Report the Issue via the HQ Support Portal

1. Log in to the Zen Supermarkten HQ Support Portal.
2. Navigate to the 'Logistics & Deliveries' section.
3. Submit a 'Late or Missed Delivery' ticket with all gathered details.
4. Attach any relevant photos or supporting documents if available.

Follow Up and Receive Updates

• You’ll receive updates via email or portal notifications.
• Contact HQ directly by phone for urgent cases or if you don’t receive a timely response.

Summary

Report late or missed deliveries as soon as possible using the HQ Support Portal, providing complete order and delivery details. Prompt, detailed reporting helps Zen Supermarkten HQ respond quickly and keep your store running smoothly. For urgent operational issues, contact HQ support by phone for immediate attention.