How do I report a product defect or poor product quality?

How do I report a product defect or poor product quality?

At Zen Supermarkten, ensuring our customers receive top-quality products is a key priority. If you encounter a product defect or observe poor product quality in-store, it's important to report the issue promptly. Follow these steps to help us maintain high standards and resolve issues quickly for our teams and customers.

Remove the Product from Sale

Immediately remove any defective or poor-quality product from the sales floor. This prevents accidental sale to customers and ensures product safety while the issue is investigated by HQ and suppliers.

Document the Defect

• Take clear photos of the defect (e.g., packaging damage, spoilage, labeling error).
• Note the product name, barcode, batch or expiry date, and quantity affected.

Report via Internal Channels

1. Go to the internal product quality form or ticketing system.
2. Attach all photos and detailed notes collected.
3. Provide supplier details if known for faster processing.

Await Guidance from HQ

Once submitted, HQ will review your report and provide next steps. This may include instructions for product returns, issuing credits, or additional actions to maintain store standards and customer safety.

Summary

Promptly reporting product defects helps Zen Supermarkten maintain its reputation for quality and safety. Always remove problematic items, document details thoroughly, and use established channels for reporting. HQ is committed to supporting your store in resolving these issues efficiently and keeping our customers satisfied.