Who do I contact if a freezer, fridge, or oven is malfunctioning in my store?

Who do I contact if a freezer, fridge, or oven is malfunctioning in my store?

If a store asset such as a freezer, fridge, or oven malfunctions at your Zen Supermarkten location, immediate action helps safeguard both product quality and store operations. Following the correct process ensures prompt repair while maintaining food safety and minimizing disruption to your department’s service and customer experience.

Secure the Products and Area

• Move all at-risk products to another functioning asset to maintain freshness and safety.
• Place warning signage if necessary to inform staff of the issue.

Report the Equipment Malfunction

1. Contact Zen Supermarkten Maintenance using the designated maintenance channel (phone, platform, or internal app).
2. Provide detailed information: asset type (fridge, freezer, oven), the specific problem, exact location, and urgency.

After Reporting: Next Steps

• The maintenance team will log, prioritize, and coordinate repairs based on urgency and food safety.
• Updates on progress and next actions will be communicated through the maintenance channel.

Conclusion

Rapid action and detailed reporting of faulty store assets at Zen Supermarkten are essential for both customer safety and product quality. Always use the correct maintenance channel and follow recommended protocols to ensure minimal disruption and timely resolution for your store and customers.