What steps should I take if there is a scanning issue at the checkout (product not recognized or incorrect information)?

What steps should I take if there is a scanning issue at the checkout (product not recognized or incorrect information)?

Scanning issues at the checkout, such as unrecognized products or incorrect info, disrupt service and require swift action. At Zen Supermarkten, we want customers and staff to experience smooth, efficient checkouts. Follow this step-by-step process to resolve barcode or product information issues and limit the impact on your store’s operation.

Double-Check and Rescan the Product

• Ensure the barcode is clean and undamaged before scanning again.
• Retry scanning at a different angle or with another scanner, if available.

Manual Product Code Entry

• If scanning fails, manually input the PLU or EAN code (found on the packaging or product list).
• If no code is available, proceed to the next step.

Report the Scanning Issue to HQ

• Access the internal product information correction form on the Zen Supermarkten intranet.
• Provide all details: product name, barcode, error experienced, and urgency if sales are blocked.

Customer Support at Checkout

• Inform the customer about the scanning problem with a friendly attitude.
• Offer a manual entry solution or suggest a substitution if necessary.

Conclusion

By following these procedures, Zen Supermarkten employees can minimize disruptions at the till, deliver excellent service, and ensure product information is corrected swiftly. Consistent reporting helps HQ keep our systems accurate and reliable for all stores. Thank you for supporting the smooth operation of our checkouts!