How do I request an update to a product’s price or description?

At Zen Supermarkten, maintaining accurate product information is essential to provide effortless shopping experiences for customers. If you notice an incorrect price or product description (name, weight, ingredient list, etc.) in-store or at checkout, you can easily request an update. Follow this guide to ensure product information is corrected swiftly and efficiently.

Determine the Issue

Identify the type of correction needed. Is the displayed price wrong, or does the text (such as product name or allergy info) need updating? Gather details such as the product’s barcode (EAN), the incorrect and correct information, and take a photo if possible. The more details you provide, the faster we can resolve the issue.

Submit Your Update Request

1. Log in to the Zen Supermarkten Internal Support Portal.
2. Select the 'Product Information Update' form.
3. Fill out all required fields: product barcode (EAN), description of the issue, and suggested correction.
4. Attach a clear photo or screenshot if available.
5. Submit your request. You’ll receive a confirmation and reference number for follow-up.

Escalation and Follow-Up

If your request is urgent—for instance, the incorrect price impacts multiple customers—mark it as priority in the Support Portal. Our Pricing and Product Information Team will prioritize accordingly. Track your request status via the portal, and contact the internal support desk if no update arrives within the specified timeframe.

Tips for Faster Resolution

• Always include the barcode (EAN) and full product name.
• Describe the issue clearly (e.g. ‘Price scanned is €1 higher than the shelf label’).
• Attach supporting photos, receipts, or scans where possible.

Conclusion

Keeping our product data accurate helps Zen Supermarkten deliver reliable service and a seamless customer experience. By promptly reporting errors and providing clear information, you help us continually improve. For further assistance or updates on your request, contact the internal support team via the portal.